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Source Types
Book
Title
At America’s service :how corporations can revolutionize the way they treat their customers /Karl Albrecht.
Author
Albrecht, Karl.
Published
Homewood, Ill. :Dow Jones-Irwin ,1988.
Call Number
HD9981 A42 1998
Location
ห้องสมุด ๑๐๐ ปี เสม พริ้งพวงแก้ว
Source Types
Book
Title
What is lean six sigma? /Mike George, Dave Rowlands, & Bill Kastle.
Author
George, Mike.
Published
Unite States of America :McGraw-Hill ,2004.
Call Number
HD62.15 G3W 2004
Location
ห้องสมุด ๑๐๐ ปี เสม พริ้งพวงแก้ว
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ห้องสมุด ๑๐๐ ปี เสม พริ้งพวงแก้ว
Author
Albrecht, Karl (1)
George, Mike (1)
Kastle, Bill (1)
Rowlands, Dave (1)
Subject
Customer services United States -- Management (1)
Service industries -- Quality control (1)
Service industries United States -- Management (1)
Six sigma (Quality control standard) (1)
Total quality management (1)
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